Clinic policies and booking terms

To ensure we can provide a safe, professional and comfortable environment for all clients, we ask that you read and understand our clinic policies before booking an appointment or course.

By making a booking with us, you are agreeing to the terms outlined below.

Booking and payment

All appointments require a 50% booking fee to secure your chosen date and time.

Until the booking fee has been received, your appointment is not confirmed. All confirmed appointments will be processed through our booking system, Fresha.

The remaining 50% of your appointment fee is payable on the day of your treatment in clinic, by cash or bank transfer.

Booking fees are non-refundable and non-transferable.

All payments must be made before leaving the clinic. This is non-negotiable.

Rescheduling appointments

We understand that plans can change, which is why you are able to reschedule your appointment once without losing your booking fee, provided that you give us at least 72 hours’ notice.

Appointments can be rescheduled up to 72 hours before your scheduled appointment time.

If you need to reschedule with less than 72 hours’ notice, your booking fee will be forfeited and a new booking fee will be required to secure another appointment.

Each appointment can only be rescheduled once. Any further changes will require a new booking fee.

Cancellations and no-shows

Booking fees are non-refundable and non-transferable.

If you cancel your appointment with less than 72 hours’ notice, your booking fee will be lost.

If you fail to attend your appointment without prior notice, this will be treated as a no-show. Your booking fee will be forfeited and the remaining 50% of the appointment fee will become payable.

If the outstanding balance for a missed appointment is not paid, you will not be able to make or attend any future appointments at the clinic until the outstanding balance has been settled.

Training course bookings

For all training courses, 50% of the total course fee is required upfront to secure your course date and place.

The remaining 50% of the course fee is payable one week prior to your scheduled course date, unless an alternative payment arrangement has been agreed with us in advance.

Training course fees are non-refundable and non-transferable.

Once your booking has been confirmed, your course place is reserved specifically for you. Any cancellation, non-attendance or failure to make the outstanding payment may result in the loss of your course place and fees paid.

Treatment course packages

For treatment course packages, 50% of the total course package fee is payable upfront to secure your first appointment.

The remaining 50% of the course package fee is payable on your first appointment. Once this has been paid, your remaining treatments included within the course package will be booked.

Treatment course package fees are non-refundable and non-transferable.

If you miss an appointment that forms part of a paid treatment course package, that session will be forfeited and cannot be rescheduled or replaced.

If the missed appointment also carries an outstanding balance, the remaining amount due for that appointment will still be payable.

Gift vouchers and courses

Gift vouchers and course bookings are valid for 3 months and are valid from the date of purchase.

Treatment room policy

For your privacy, comfort and safety, only the person receiving the treatment is permitted in the treatment room.

Unfortunately, children are not permitted within the clinic. This is a requirement of our insurance and is in place to maintain a safe environment for everyone.

Filming and photography

Filming, photography and recording are not permitted within the clinic unless specifically authorised by the staff member carrying out your treatment.

This includes recording treatments, other clients, staff members or areas of the clinic without prior permission.

Clinic rights

We reserve the right to refuse or decline future bookings where a client repeatedly breaches our clinic policies, fails to settle outstanding fees, does not attend appointments, or behaves in a way that compromises the safety, comfort or wellbeing of our staff or other clients.

We reserve the right to apply these policies consistently to protect our clinic, our team and our clients.

Please remember

By booking an appointment or course with us, you confirm that you have read, understood and agreed to our clinic policies.

If you have any questions about our booking, payment or cancellation policies, please contact us before making your booking.